Cologne

At Lapa, we are committed to providing excellent service and a unique and memorable delivery experience. We will not charge your method of payment until your order has shipped.

PREPARING FOR FURNITURE DELIVERY

To ensure a successful delivery, please confirm that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please contact us for additional assistance in measuring your space.

SCHEDULING YOUR DELIVERY

You will be contacted when your items are ready and prompted to schedule your delivery. At the time of scheduling, please notify Lapa of any special delivery requirements. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.

WHAT TO EXPECT ON DELIVERY DAY

Please note that we are unable to unpack or assemble lighting, and certain other restrictions may apply. We ask that you inspect your item(s) before our delivery professionals leave your home.

ITEMS REQUIRING PROFESSIONAL ASSEMBLY & INSTALLATION

Our delivery includes bringing the package into the adress, but does not include unpacking the item(s), removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation is required. Please refer to the product details for more information.

An authorized adult, 18 years or older, must be present during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.

In the event of any defect or damage noted at the time of delivery, Lapa will replace the item.